According to Shangri-La Asia Ltd.’s 2012 Sustainability Report, the company is making headway across its corporate social responsibility (CSR) focus areas. It’s been five years since the Hong Kong-based hotel company launched its social responsibility campaign.
The 2012 Sustainability Report outlines the fiscal years 2011 and 2012 and future steps in the company’s CSR focus areas of environment, supply chain, stakeholder relations, employees, health, and safety. Environmental and conservation achievements in 2012 include a 20 percent reduction in potable water consumption per guest night and 13 percent reduction in energy consumption per guest night across the group compared with 2010 levels. Shangri-La also reduced CO2 emissions by 16 percent per guest night over the two-year period. 

“With ongoing expansion in China and elsewhere, it can be challenging to balance CSR and commercial responsibilities,” says Greg Dogan, president and CEO of Shangri-La International Hotel Management Ltd. “Our China hotels have collectively shown it’s possible to drive social development and environmental efficiency while maintaining commercial viability.”
The 2012 report shows Shangri-La’s Mainland China hotels performed evenly across the group’s five CSR focus areas. In addition, the hotels nearly achieved the group target of two percent employment of people with disabilities and 98 percent of hotel colleagues completed Shangri-La’s new CSR training module.
Sanctuary⎯⎯Shangri-La’s Care for Nature Project⎯⎯was expanded to Mainland China with water conservation projects in Shenyang, Qingdao, and Beijing; a Nature Reserve project in Xian, and a Care for Panda Project in Chengdu. All Shangri-La hotels are implementing strategic 10- to 15-year local community programs in education and health through EmbraceShangri-La’s Care for People Project.
Additional CSR initiatives put in place last year include Shangri-La’s Sustainable Seafood Policy, which ended shark fin dishes in all of its operated restaurants.
