Kempinski Hotels is doubling down on its personalized luxury services with the introduction of the Kempinski White Glove Service. The comprehensive operational strategy ensures quality team management through a series of stringent measures that will set a new precedent for cleanliness and comfort.
All Kempinski employees will now carry gloves during all guest interactions, as well as masks based on compliance with government regulations. Hand sanitizer and masks will also be available to guests in each accommodation, while furniture in public spaces will be reoriented to support social distancing efforts. Additionally, sanitizing stations will be installed throughout each property and key cards will undergo regular cleaning.
“It is crucial to us to continue delivering service on the highest level true to our Kempinski heritage as this is what we stand for,” says Benedikt Jaschke, Kempinski Chief Quality Officer and management board member. “While we need to give guests full confidence in the cleanliness and disinfection of our premises and reflect the seriousness of the current situation in all aspects of our daily operation, we are eager to continue and even surpass our dedicated service à la Kempinski.”
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