by Alissa Ponchione | Jan 18, 2017 | News
Tourism in Iceland has experienced unprecedented growth since 2010, resulting in a rise in occupancy levels in the country’s hotel supply and prompting alternative accommodation, like Airbnb, to flourish, according to a new report from global hotel consultancy HVS....
by Alissa Ponchione | Jan 18, 2017 | News
Hyatt has acquired wellness resort and spa company Miraval Group from an affiliate of KSL Capital Partners. Along with acquiring the flagship Miraval Arizona Resort & Spa, Hyatt will continue Miraval’s plans to redevelop the recently acquired 220-acre Travaasa...
by Alissa Ponchione | Jan 18, 2017 | People
Authentic, unscripted customer service Scripted service, pretensions and formality, the white-gloved, ‘tea at the Plaza’ style of customer service, are too mothball-scented for today’s hospitality customers, including the important Millennial generation of travelers....
by Alissa Ponchione | Jan 18, 2017 | People
Emerging F&B trends In the DC area, [there’s] an increasing interest in food halls or multi-venue concepts. These allow emerging F&B entrepreneurs to enter the market more easily and connect consumers to their communities. We’re seeing smaller scale spinoffs...
by Alissa Ponchione | Jan 18, 2017 | Projects
Located steps away from Montreal’s famed Place Jacques-Cartier and Old Port, two 18th-century structures—Maison Edward-William Gray and Maison Cherrier—have been crowned with an eight-story glass tower by local firm Béïque Legault Thuot Architectes (BLTA)...
